Set up your domain · BigRock / ResellerClub
Business email on a BigRock domain
How to connect a domain from BigRock, or another ResellerClub-based registrar, to SyncGaze Mail. BigRock's DNS Management keeps each record type on its own tab.
The records SyncGaze needs
Open dashboard.syncgaze.in → Domains → your domain. It lists these records with your exact values and a Copy button next to each. The table shows what they look like for yourcompany.com.
| Type | Name / Host | Value | Why |
|---|---|---|---|
| TXT | _syncgaze-verify | syncgaze-verify=… (from your dashboard) | Proves you own the domain |
| MX | @ | mail.syncgaze.in · priority 10 | Delivers your mail to SyncGaze |
| TXT | @ | v=spf1 mx a:mail.syncgaze.in ip4:157.173.222.40 ~all | SPF: lets SyncGaze send as you |
| TXT | dkim._domainkey | v=DKIM1; k=rsa; p=… (your own key, from the dashboard) | DKIM: signs your mail |
| TXT | _dmarc | v=DMARC1; p=quarantine; rua=mailto:dmarc@syncgaze.in | DMARC: stops people faking your address |
Only one MX provider and one SPF recordDelete any other MX records, so mail doesn't keep going to your old provider. A domain can have only one TXT record starting with v=spf1. If one already exists, replace it, or merge the two.
Step by step in BigRock
- Sign in at manage.bigrock.in, open Manage Orders → List/Search Orders and click your domain.
- Under DNS Management, click Manage DNS. A new window opens with tabs for A, MX, TXT and other record types.
- On the MX Records tab, delete any existing entries. Then click Add MX Record: leave the zone/host blank (it means the domain itself), Value
mail.syncgaze.in, Priority10. - On the TXT Records tab, click Add TXT Record for each of these:
- Host
_syncgaze-verify: the verification value - Host blank: the SPF value
- Host
dkim._domainkey: your DKIM key - Host
_dmarc: the DMARC value
- Host
BigRock-specific problems
- Records saved but nothing changes. BigRock DNS only works when the domain uses BigRock's nameservers (
dns1.bigrock.intodns4.bigrock.in). If the domain is on hosting nameservers, add the records in that host's cPanel → Zone Editor. - Mail still arrives in the old BigRock or hosting mailbox. An old MX is left on the MX tab. Remove it.
- DKIM value too long. Paste it as one line without quotes. If the field still cuts it short, ask us in chat and we'll help split it.
Verify and test
- Wait 5–30 minutes after saving. Most changes show up within minutes, but some take up to a few hours.
- Go back to dashboard.syncgaze.in → Domains and click Verify. Each record turns green when SyncGaze can see it.
- Run a free check on mail.syncgaze.in/check. It reads your MX, SPF, DKIM and DMARC records and explains anything still missing.
- Send a test email to a Gmail address and open Show original. It should show
SPF: PASS,DKIM: PASSandDMARC: PASS.
Rather not touch DNS yourself?