Admin dashboard

Team & brand

Let people from your organisation help run it, each with exactly the permissions they need, and make SyncGaze look like your company.

Team members come from mailboxes

Every mailbox in your organisation is listed under Team. There's no separate invite: create the mailbox in Mailboxes, then choose Edit access on the person.

• Dashboard permissions: a checkbox for each thing they may do, grouped as Mailboxes, Security & compliance, Domains, Team, Billing, Logs & reports, Settings and Support. With none ticked they don't see the dashboard at all.
• Apps: switch Mail, Calendar, Contacts, Docs, Sheets and Forms on or off for that person.
• Menu items they can't open are hidden; opening a page directly shows “You don't have permission”.

Deleting a mailbox removes the person everywhere: Team, aliases, groups, routing and reports, unless a legal hold keeps it.

1. Open Team. Use the filter to show everyone, people with dashboard access, or mail-only people.
2. Click Edit access on the person.
3. Switch apps on or off, and tick the dashboard permissions they need (or Full dashboard access).
4. Click Save. Dashboard changes apply immediately; app changes within 15 minutes.

Dashboard → Team.

1. 1Add a person: creates a mailbox; every mailbox is a team member.
2. 2Filter: show everyone, people with dashboard access, mail-only people or the owner.
3. 3Edit access: choose what this person can do in the dashboard and which apps they can use.
4. 4Owner: the organisation account always has full access.

Brand

Set your company logo, favicon and brand colour. They appear across the dashboard and webmail for your organisation.

1. Open Settings → Brand.
2. Type a 6-digit hex colour and click Save colour.
3. Choose a logo file and click Upload logo; do the same for the favicon.
4. Reload the page. Changes can take up to 5 minutes to appear everywhere.

Dashboard → Settings → Brand.

1. 1Primary colour: a 6-digit hex colour; click Save colour.
2. 2Logo: PNG, JPG, SVG, WebP, GIF or ICO up to 256 KB.
3. 3Favicon: PNG, ICO or SVG up to 64 KB. Changes can take up to 5 minutes to appear.

Signatures & disclaimers

Give everyone the same email signature, and add a legal disclaimer to outgoing mail.

1. Open Mail Policies → Email signature.
2. Write the plain-text and HTML versions. Tokens such as {{name}}, {{title}} and {{phone}} are filled in from each person's profile; the preview shows the result.
3. Tick Enforce on every outbound message to add it automatically, and choose whether people may override it. Save.

Mail Policies, then Email signature.

1. 1Enforce on every outbound message: adds the signature to mail sent from webmail and mail apps.
2. 2Allow users to override: lets people use their own signature instead.
3. 3Plain-text signature: used for plain-text mail; up to 4,000 characters.
4. 4HTML signature: used for formatted mail; up to 12,000 characters.

1. Open Mail Policies → Outbound disclaimer.
2. Tick Enable outbound disclaimer for this tenant and choose Append or Prepend.
3. Write the plain-text snippet (and, optionally, an HTML one), then click Save disclaimer.

Mail Policies, then Outbound disclaimer.

1. 1Enable outbound disclaimer: turns it on for everyone in your organisation.
2. 2Position: Append adds it at the end; Prepend at the top.
3. 3Plain text snippet: the disclaimer text, up to 8,000 characters.
4. 4Save disclaimer: saves the settings.

Troubleshooting

Most access problems are fixed in the person's Edit access window on the Team page.

Team, then Edit access.

1. 1Active, can sign in: untick to stop the person signing in.
2. 2Apps: which apps the person can open.
3. 3Full dashboard access: ticks every permission at once.
4. 4A permission: each box allows one area of the dashboard.