Admin dashboard

Migration & bulk import

Moving a whole team to SyncGaze? Create all the mailboxes at once, and bring existing mail across from your old provider.

Bulk-create mailboxes

Instead of adding mailboxes one by one, use Bulk import. Upload a spreadsheet (CSV) of addresses and names; SyncGaze creates every mailbox and returns the sign-in details to hand out.

1. Open Mailboxes → Bulk import and download the template.
2. Fill in each person's address, display name and (optionally) storage.
3. Upload it: you'll see a preview to confirm before anything is created.
4. Confirm; the mailboxes are created and credentials are shown/exported.

Mailboxes → Bulk Import CSV.

1. 1CSV file: up to 1,000 mailboxes in one file.
2. 2Columns: only email is required. Download sample CSV gives you a template.
3. 3Preview: shows what will be created before anything is saved.

Migrate mail from another provider

To bring across existing mail (from Google Workspace, Microsoft 365, Zoho Mail or any IMAP host), use the Migration tools. SyncGaze connects to the old mailbox and copies its folders and messages into the new one, so nothing is left behind.

1. Verify your domain first (so the new addresses exist): see Domains & DNS.
2. Create the destination mailboxes (bulk import is fine).
3. Open the destination mailbox (Mailboxes, then the address) and click Migrate.
4. Choose the old provider, enter the IMAP server and port (leave empty for the provider default), the old address and its app password.
5. Click Test connection, then pick the folders to copy and start the migration.
6. When it's done, switch your domain's MX to SyncGaze so new mail arrives here.

A mailbox, then Migrate. Step 1 of 3.

1. 1Provider: Google / Gmail, Outlook / Microsoft 365, Zoho Mail or any other IMAP host. Each shows its own setup tip.
2. 2IMAP server and Port: where the old mail lives. Leave empty to use the provider's default.
3. 3Source email / username: the old mailbox's sign-in name.
4. 4App password: create one at the old provider; it is stored encrypted and removed once the job is queued.
5. 5Test connection: checks the details before you choose folders.

Troubleshooting

If Test connection fails, the message under the form says why. The usual causes are a wrong server name, IMAP being turned off at the old provider, or using the normal password instead of an app password.

Migrate, after Test connection.

1. 1The error: says what went wrong, here a server name that doesn't exist.
2. 2IMAP server: check the spelling, or leave it empty to use the provider's default.