Frequently asked questions

Sign in at https://mail.syncgaze.in with the same credentials you use for your SyncGaze account. Once signed in you'll land in your Inbox where you can read, compose and manage email.

Use the IMAP and SMTP settings on the Connect Outlook / Thunderbird guide. Your exact server details are also shown in the webmail under Connections.

The Free plan includes webmail access (Inbox, Sent, Drafts, Trash, Spam), basic contacts & labels, and IMAP/SMTP connections. Features like API access, custom aliases, auto-reply rules and advanced filters require a paid plan: see Billing & plans.

• Check that you're in the correct folder (Inbox, All Mail, etc.).
• Look in Spam: some messages may have been filtered automatically.
• Make sure your mailbox quota isn't full (shown on the sidebar plan badge).
• If it persists, contact support using the buttons below.

In the webmail, open Settings → Aliases. Paid-plan users can add up to 5 aliases. Each alias receives mail and can be used as a "From" address.

All connections to SyncGaze use TLS encryption. Email is encrypted in transit between mail servers when the receiving server supports TLS (opportunistic TLS). Stored mailbox data is protected with disk encryption and access controls.

Open API Access and click "Create Token". Choose the scopes you need (IMAP, SMTP, CardDAV) and an expiry. The token is shown once: copy it immediately. See the Developer API reference for usage. Requires a paid plan.

Open Settings → Forwarding, enter the destination address, and choose whether to keep a copy in your mailbox. Requires a paid plan.

First check whether you got a bounce message back. If you did, the reason is in that notice: usually a mistyped address or a full mailbox on their side. If there was no bounce and it simply never arrived, confirm the message is in Sent (not Drafts or Outbox), check the recipient address, and ask them to look in Spam and quarantine. Then open Domains and confirm SPF, DKIM and DMARC all show verified: an unverified domain is the usual reason mail is silently dropped by the receiving side. If all three pass and mail still is not arriving, that is ours to investigate: start a chat and include the sending address, one recipient address and roughly when you sent it.

DKIM is generated per domain, so there is no generic value to copy. Open Dashboard → Domains, select the domain and expand its DNS records: you will see the exact _domainkey host and the TXT value to publish. Copy it exactly, with no added line breaks or quotes; a wrapped key is the most common reason DKIM stays unverified. Add it at your DNS provider and press Verify. If the record is published and verification still fails, start a chat with the domain name.

Your conversation is handed to a support agent with everything you and the assistant have already discussed attached, so you do not have to repeat yourself. It joins the queue and goes to the next available agent: usually a few minutes during working hours. Outside those hours it stays queued rather than being dropped, and someone picks it up when they are back. If you would rather not wait at all, choose Raise a support ticket instead: that goes to the team with response-time tracking and suits anything needing investigation.

You do not need to keep the page open. The reply is saved to your conversation either way, and we tell you it arrived: by WhatsApp or email, whichever we can reach you on. The notification carries a button that reopens the conversation in whichever SyncGaze app you started it from, with the full history and the new reply waiting. If you just come back on your own, the chat button shows a badge with how many replies you missed. Conversations are stored against your account rather than the browser tab, so a refresh, a new device or a different day makes no difference.