Admin dashboard

Aliases, groups & routing

Control where mail goes: extra addresses for a person, shared team addresses, forwarding, and a catch-all for anything unmatched.

Aliases

An alias is an extra address that delivers into an existing mailbox, with no seat used. Example: sales@ and hello@ both land in one person's inbox.

1. Open Mail Routing → Aliases and click New alias.
2. Type the alias name and pick the domain.
3. In Forward to, enter the mailbox that should receive it (or any outside address).
4. Click Create alias. Mail to the alias starts arriving straight away.

Mail Routing, then Aliases, then New alias.

1. 1Alias address: the part before the @.
2. 2Domain: one of your verified domains.
3. 3Forward to: where mail to the alias is delivered.
4. 4Create alias: saves it.

Distribution groups

A group address fans one email out to several people. Mail to team@yourcompany.com is delivered to every member. Good for departments and announcements.

1. Open Mail Routing → Groups and click New group.
2. Give the group a name and choose its address and domain.
3. Add the members, one per line or separated by commas.
4. Click Create group. Edit the group later to add or remove members.

Mail Routing → Groups → New group.

1. 1Group name: what you call the group.
2. 2Group address: the address people send to, on one of your domains.
3. 3Members: one address per line or comma-separated; each gets a copy in their own inbox.
4. 4Create group: saves the group.

Shared mailboxes

A shared address such as support@ for a team. Mail sent to it is delivered to every member's own inbox, so anyone on the team can pick it up and reply.

1. Open Mail Routing → Shared mailboxes and click New shared mailbox.
2. Enter a display name and the mailbox address, and pick the domain.
3. List the members, one per line or separated by commas.
4. Click Create mailbox.

Mail Routing, then Shared mailboxes.

1. 1Display name: the name people see, for example Customer support.
2. 2Mailbox address: the shared address and its domain.
3. 3Members with access: everyone who receives the mail.
4. 4Create mailbox: saves it.

Forwarding

Send mail for one of your addresses on to another address, with or without keeping a copy.

1. Open Mail Routing → Routing and click New forward.
2. Enter the source address on your domain and the address to forward to.
3. Tick Keep a copy in the original mailbox if the original mailbox should still receive it.
4. Click Create forward.

Mail Routing → Routing → New forward.

1. 1Source address: the address on your domain to forward.
2. 2Forward to: the outside address that should receive the mail.
3. 3Keep a copy: also leave a copy in the original mailbox.
4. 4Create forward: saves the rule.

Catch-all

A catch-all delivers mail sent to any unmatched address on your domain (for example a typo like jon@ instead of john@) to one mailbox, so nothing is lost. Use it sparingly: it can attract spam.

1. Open Mail Routing → Routing and scroll to Catch-all addresses.
2. Pick the domain and type the mailbox that should receive unmatched mail.
3. Click Set catch-all. The rule appears in the list below, where you can disable or delete it.

Mail Routing, then Routing.

1. 1Catch-all addresses: one catch-all per domain.
2. 2Catch-all target: the mailbox that receives unmatched mail.
3. 3Set catch-all: saves or replaces the domain's catch-all.
4. 4Current rule: the domain and where its unmatched mail goes.

Troubleshooting

The Routing page shows every forward and catch-all in one place, which is the quickest way to see where mail is going.

Mail Routing, then Routing.

1. 1Keep copy: Yes means the original mailbox also gets the mail.
2. 2Catch-all target: where mail to unknown addresses goes.
3. 3Disable: turns a rule off without deleting it.