Admin dashboard

Mailboxes & seats

Create and manage the email addresses for your team. A mailbox uses one seat: the number of seats you have is set by your plan and can be changed in Billing on per-seat plans.

Create a mailbox

1. Open Mailboxes and click the button to create a new mailbox.
2. Type the username (the part before the @) and pick one of your verified domains.
3. Type a password, or click Generate for a random one.
4. Click Create Mailbox, then share the address and password with the person.

Creating a mailbox.

1. 1Username: the part before the @.
2. 2Domain: one of your verified domains.
3. 3Generate: fills in a random password for you.
4. 4Create Mailbox: creates it. The person signs in at mail.syncgaze.in with this address and password.

Manage a mailbox

1. Open Mailboxes and click the mailbox's address.
2. Use the tabs along the top: Password, Forwarding, Aliases and Auto-Reply.
3. Use Edit (top right) to change the display name or turn the mailbox off, and Delete to remove it and free its seat.

Mailboxes, then a mailbox.

1. 1Password: set a new sign-in password for this mailbox.
2. 2Forwarding: send this mailbox's mail on to another address.
3. 3Aliases: extra addresses that deliver into this mailbox.
4. 4Auto-Reply: an automatic out-of-office answer.
5. 5Storage: space used out of the mailbox's limit.

Reset a password

1. Open the mailbox and choose the Password tab.
2. Type a new password of at least 8 characters, or click Generate.
3. Type it again in Confirm Password and click Set Password.

The Password tab.

1. 1New Password: at least 8 characters.
2. 2Generate: fills in a random password.
3. 3Confirm Password: the same password again.
4. 4Set Password: saves it. The old password stops working for webmail and mail apps.

Turn on an out-of-office reply

1. Open the mailbox and choose the Auto-Reply tab.
2. Tick Enable auto-reply, then write a subject and message.
3. Optionally pick a start and end date, and click Save Auto-Reply.

The Auto-Reply tab.

1. 1Enable auto-reply: turns the reply on.
2. 2Subject: the subject line of the reply.
3. 3Message: what senders receive.
4. 4Start Date and End Date: limit the reply to a date range.
5. 5Save Auto-Reply: saves the settings.

Add many at once

1. Open Mailboxes and click Bulk Import CSV.
2. Click Download sample CSV, fill in one row per person and save it.
3. Choose the file and click Preview to check it before anything is created.

Mailboxes, then Bulk Import CSV.

1. 1CSV file: up to 1,000 mailboxes in one file.
2. 2Columns: only email is required. Download sample CSV gives you a template.
3. 3Preview: shows what will be created before anything is saved.

The full walkthrough is in migration & bulk import.

Seats

Each active mailbox uses one seat. The dashboard home shows how many you have left.

1. Open the dashboard Home and look at the Mailboxes line: it shows mailboxes in use and seats still available.
2. To add seats on a per-seat plan, click Manage billing, change the mailbox count under Manage mailboxes, click Preview change, then Add mailboxes. They work right away; the rest of the current period is charged to your autopay about a day later (autopay must be on).
3. Then create the new mailbox.

Dashboard home.

1. 1Mailboxes: mailboxes in use, and how many seats are still free.
2. 2Manage billing: opens Billing, where per-seat plans can change the mailbox count.

Troubleshooting

Start from the mailbox list: it shows each mailbox's status and how much storage it uses. Most sign-in problems are fixed from the mailbox's Password tab (shown above).

Mailboxes.

1. 1Status: an inactive mailbox can't sign in or receive mail.
2. 2Quota: storage used out of the mailbox's limit. A full mailbox stops receiving new mail.
3. 3Search: find a mailbox by address or name.