Admin dashboard
Mailboxes & seats
Create and manage the email addresses for your team. A mailbox uses one seat — the number of seats you have is set by your plan and can be changed in Billing.
Create a mailbox
Open Mailboxes → New mailbox. Choose the address, a display name and storage, then set a password or let SyncGaze generate one.
Screenshot coming soon
screens/dashboard-mailbox-new.png
Creating a mailbox.
- 1Address — the part before the
@; the domain is one you've verified. - 2Storage — within your plan's allowance; you can raise it later.
- 3Create — SyncGaze shows the sign-in details once. Copy them and send them to the person; they sign in at
mail.syncgaze.in.
Manage a mailbox
Open any mailbox to change its settings:
- Reset password — sets a new one and shows it once.
- Storage / quota — raise or lower the space it gets.
- Forwarding — send a copy (or all) of its mail to another address.
- Aliases — extra addresses that deliver into the same mailbox.
- Auto-reply / out-of-office — an automatic response for a date range.
- Disable / delete — turn a mailbox off, or remove it to free the seat.
Add many at once
Creating a lot of mailboxes? Use Bulk import to upload a spreadsheet of addresses and names — SyncGaze creates them all and gives you the credentials. See the migration & bulk import guide.
Seats
Each active mailbox uses one seat. When you're out of seats, add more under Billing → Seats (prorated for the rest of your period), then create the mailbox.
Troubleshooting
| Problem | Cause | Fix |
|---|---|---|
| No mailboxes left / seat limit reached | All seats are in use. | Add seats in Billing → Seats, then create the mailbox. |
| This address already exists | An alias or mailbox already uses the name. | Pick another address, or check Aliases if a forwarder owns it. |
| The user can't sign in | Wrong password, or credentials weren't shared. | Reset the password and send the new details; they sign in at mail.syncgaze.in. |
| Mailbox full | At its storage limit. | Raise its storage (within the plan), or ask the user to empty Trash. |
What's next?