Getting started
Forgot password
Can't sign in? Reset your password from the sign-in page: you'll get a code on WhatsApp, then set a new one.
Reset your password
- On the sign-in page at
https://auth.syncgaze.in, click Forgot password?. - Enter your account email and click Continue. We send a code to the WhatsApp number on your account.
- Type the code and click Verify.
- Choose a new password, type it again and click Reset Password. Then click Sign in and use the new password.
Screenshot coming soon
screens/auth-forgot.png
Starting a password reset.
- 1Email address: the address you sign in with.
- 2Continue: sends a reset code so you can choose a new password.
Screenshot coming soon
screens/gs-reset-code.png
Step 2: the code from WhatsApp.
- 1Sent to: the WhatsApp number the code went to (partly hidden).
- 2Verification Code: the 6 digits from WhatsApp.
- 3Verify: becomes active once the code is complete.
- 4Lost access to this number?: try another way, such as a verified recovery email.
Password rules
Pick something new and strong: at least 8 characters with an upper-case letter, a lower-case letter, a number and a symbol. It can't contain the name part of your email address.
Screenshot coming soon
screens/gs-reset-new.png
Step 3: your new password.
- 1New Password: follows the rules above; the eye icon shows what you typed.
- 2Confirm Password: the same password again.
- 3Reset Password: saves it. Then sign in with the new password.
Using two-factor?After the reset you'll still be asked for your 2FA code. If you've also lost that device, use a backup code, or see Account recovery.
What's next?