Admin dashboard

Domains & DNS

Connect the domains you own so mail arrives at you@yourcompany.com. This is where you add a domain, set its DNS records, verify it, and keep an eye on deliverability.

Add a domain

1. In the dashboard, open Domains and click Add Domain (top right).
2. Type the bare domain, for example yourcompany.com: no www, no @.
3. Click Add Domain. The domain appears as Pending with the DNS records you need to add.

Domains, then Add Domain.

1. 1Domain name: your domain only, e.g. northwind.com, not an email address.
2. 2Add Domain: registers the domain and shows the DNS records to set up next.

The DNS records

Add these at your domain registrar (GoDaddy, Namecheap, Cloudflare, etc.). Most registrars want the Host/Name relative to your domain: use @ for the root.

1. On the domain's card, copy the Host and Value of the TXT verification record with the copy icon next to each.
2. At your registrar, add a TXT record with those exact values.
3. Do the same for the MX record, using the priority shown.
4. Back in the dashboard, click Verify. The step tracker moves on as each record is found.

A domain with its DNS status.

1. 1Status: Pending until the records are found. It changes to Verified once mail routes to SyncGaze.
2. 2Verify: click after saving the records at your registrar. DNS can take 5–30 minutes to update.
3. 3Ownership (TXT): proves the domain is yours. Copy the value exactly.
4. 4Mail exchange (MX): points your mail to mail.syncgaze.in.

What each record does

Deliverability

SyncGaze checks each domain's SPF, DKIM, DMARC and MX records and gives it a score out of 100. Aim for all four green: a weak or missing SPF or DMARC is the usual reason business mail lands in spam.

1. Open Reporting → Deliverability.
2. Find your domain. Each row shows a green tick when the record is found, or a red cross with what is missing.
3. Fix any red row at your registrar, then click Re-check now to run the checks again.

Reporting, then Deliverability.

1. 1Score: out of 100, with a letter grade. 100 means all four records are in place.
2. 2SPF: lists the servers allowed to send for your domain.
3. 3DKIM: the public key that lets receivers check your signature.
4. 4DMARC: your policy for mail that fails checks; quarantine or reject scores highest.
5. 5MX: where mail for the domain is delivered.

Troubleshooting

When Verify doesn't find your records, the domain stays Pending and the step tracker stops at the first record it couldn't see.

A domain that hasn't verified yet.

1. 1Pending: SyncGaze hasn't found all the records yet.
2. 2Current step: the record to fix first. Here, the ownership (TXT) record.
3. 3Verify: checks again. Wait 5 to 30 minutes after a DNS change.
4. 4Mail Exchange Record: must be the only MX on the domain; see the table below.