Domains & DNS
Connect the domains you own so mail arrives at you@yourcompany.com. This is where you add a domain, set its DNS records, verify it, and keep an eye on deliverability.
Add a domain
Open Domains in the dashboard and click Add domain. Enter the bare domain (yourcompany.com — no www, no @). SyncGaze registers it and immediately shows the DNS records to add.
The DNS records
Add these at your domain registrar (GoDaddy, Namecheap, Cloudflare, etc.). Most registrars want the Host/Name relative to your domain — use @ for the root.
screens/dashboard-domain-dns.png
A domain with its DNS status.
- 1Status badge — Verified means mail is routing to SyncGaze. Pending/error means a record is missing or conflicting.
- 2Records — each row shows a tick when it's detected. MX routes incoming mail; SPF authorises sending; DKIM is set up automatically on our side; DMARC is recommended (optional).
- 3Verify / Re-check — run after you save records. DNS can take 5–30 minutes to propagate.
What each record does
| Record | Purpose | Value |
|---|---|---|
| MX | Routes incoming mail to SyncGaze. | mail.syncgaze.in, priority 10 — the only MX on the domain. |
| SPF (TXT) | Tells other servers SyncGaze may send for you. | v=spf1 include:syncgaze.in ~all — one SPF record only. |
| DKIM (TXT) | Signs your outgoing mail so it isn't forged. | Configured automatically on our mail server. |
| DMARC (TXT) | Sets a policy for mail that fails checks. | v=DMARC1; p=none; to start; tighten to quarantine/reject later. |
Deliverability
The domain page shows a deliverability score based on SPF, DKIM, DMARC and MX. Aim for all four green — it keeps your mail out of recipients' spam. A weak or missing SPF/DMARC is the usual reason business mail gets flagged.
Troubleshooting
| Problem | Cause | Fix |
|---|---|---|
| Verification fails | An old provider's MX is still present, or records haven't propagated. | Remove other MX records; wait 5–30 min and Re-check. Full walkthrough: multiple-MX fix. |
| “Enter a valid domain — not an email address” | You typed an @ or an invalid format. | Enter just company.com. |
| Verified, but mail still goes elsewhere | A leftover MX at equal/higher priority is intercepting mail. | Delete the other provider's MX so only SyncGaze's remains. |
| Mail marked as spam by recipients | SPF/DKIM/DMARC incomplete. | Confirm all three are present and green on the domain page. |
What's next?