Plans, autopay & coupons
How SyncGaze pricing works, how autopay pays for your plan, what happens if a payment fails, and how to use coupons and referral rewards.
How pricing works
- Per seat (mailbox). Business plans charge for the number of mailboxes you need. Add or remove mailboxes any time from the dashboard.
- Monthly or yearly. Yearly is 10% cheaper than paying monthly.
- Paid by autopay. Every paid plan renews automatically by UPI, card or netbanking. There is no separate "pay once" option.
- Storage is per mailbox and depends on the plan.
Current pricesThe exact prices and included features are always shown on the plan picker during business signup and in Dashboard → Billing. Prices are before GST.
Autopay
You approve autopay once. After that, each bill is collected automatically from your UPI app, card or bank account, so your mail never stops for a missed renewal.
- Choose a plan, the number of mailboxes, and Monthly or Yearly.
- Click Set up autopay. On the secure payment page, pick UPI, Card or Netbanking.
- Approve the autopay in your UPI app, card OTP or bank screen. The first period is charged at the same time.
- Notice before every charge. Your bank or UPI app tells you at least 24 hours before each autopay debit, with the amount.
- The autopay limit. When you approve, your UPI app or bank shows a limit, for example "up to ₹1,200". It is about twice your bill (at least ₹500), so mailboxes you add later can be charged without asking you again. You are only ever charged your actual bill, never the limit.
- Invoices. Every autopay charge gets an invoice in Billing.
Large bills on UPIUPI autopay charges above ₹15,000 ask you to approve each one with your UPI PIN (an RBI rule). For bigger yearly bills, card or netbanking autopay avoids that step.
Adding mailboxes or upgrading mid-month
Changes you make between renewals work straight away and are paid through the same autopay. You don't need to approve anything again.
- Added mailboxes (or extra mailboxes on Business Free) can be used immediately. The cost for the rest of the current period is charged to your autopay about a day later: the 24-hour notice comes first. From the next renewal, the full count is billed.
- Upgrading to a higher plan starts at once, and the difference for the rest of the period is charged the next day.
- Removing mailboxes, moving to a cheaper plan, or switching monthly ↔ yearly takes effect from your next renewal. Nothing is refunded mid-period.
- Above your autopay limit? If a change would make a charge bigger than the limit you approved, Billing asks you to set up autopay again with a higher limit.
If an autopay payment fails
A failed charge doesn't switch your mail off straight away. You get an email each time, and Billing shows what's happening.
| What happened | What SyncGaze does | What you can do |
|---|---|---|
| A renewal didn't go through (for example not enough balance) | Tries again the next day, then two days after that. Your mail keeps working meanwhile. | Make sure the account has funds and autopay is active in your UPI or bank app. |
| All retries failed | Stops charging. When the period you paid for ends, a business account's mail is paused (nothing is deleted); a personal account goes back to Free. | Open Billing and click Set up autopay again. Paying restores everything, including paused mailboxes. |
| The charge for mailboxes you just added failed | Retries the next day, then two days later. If it's still unpaid, only the mailboxes you added are switched off; your other mailboxes keep working. | Fix the payment method, then add the mailboxes again from Billing. |
| You cancelled or paused autopay in your UPI or bank app | No more charges. Your plan keeps working until the end of the period you paid for. | Set up autopay again in Billing before that date to avoid a pause. |
| The next bill is above your autopay limit | Doesn't charge; asks you to approve a new limit. Your mail keeps working. | Click Set up autopay again in Billing. |
Turning autopay off
In Billing, click Turn off autopay, or cancel it from your UPI or bank app. Nothing more is charged. Your plan keeps working until the end of the period you've paid for. After that, a business account's mail pauses until autopay is set up again, and a personal account returns to the Free plan.
Using a coupon
Have a discount code? Enter it where you choose your plan.
- During signup: on the plan step there's a Coupon code field next to the seat count. The price updates before you set up autopay.
- Existing account: enter the coupon when you set up autopay in Billing.
- Discount coupons (a % off, an amount off, or a special price) apply to your autopay for as many months or years as the coupon says, then the normal price applies.
- Free-month coupons (signup only) give you those months free. Autopay is still set up, but the first charge is after the free months.
| If you see… | What it means | How to fix it |
|---|---|---|
| Coupon invalid or expired | The code is mistyped, used up, or past its date. | Check for typos (codes are not case-sensitive). If it's genuinely expired, contact whoever gave it to you. |
| Coupon not valid for this plan / seat count | Some coupons only apply to certain plans or a seat range. | Adjust the plan or number of seats to match the coupon's terms. |
| Free-month coupons apply at sign-up only | You entered a free-month coupon on an existing account. | Use it when creating a new account, or ask for a discount coupon instead. |
Referrals
Invite others and earn rewards. Your unique referral code is in Account → Referrals. When someone signs up for a paid plan using your code, the referral is credited to you.
- Share your code or referral link from the Referrals page.
- New customers enter it in the Referral code field during signup.
- Track pending and completed referrals on the same page.
Change plan or add seats
Everything billing-related lives in Dashboard → Billing (business) or Account → Billing (personal). There you can set up or turn off autopay, change plan, add or remove mailboxes, add extra mailboxes on Business Free, see your next autopay, and download invoices. Business Free is a 3-month free trial: the autopay you set up at signup moves you to the lowest-priced paid business plan when it ends, unless you choose another plan or turn autopay off first.
What's next?