Set up email for your business
Give everyone on your team an address at your own domain. This is the full path: creating your account, choosing a plan, paying, verifying your phone, adding your domain, and creating your first mailbox.
Payment comes before the verification codeOn a business account you choose your plan and pay first; the WhatsApp code is sent right after payment succeeds. That's expected: it ties your new company account to the plan you paid for.
Step 1. Create your account
Go to the sign-up page and choose Business. Enter your company details and the email address that will become the owner/admin login.
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The business sign-up form at auth.syncgaze.in/signup.
- 1Business Account: for email on your own domain.
- 2Company name: becomes your organisation in SyncGaze.
- 3Phone number: must have WhatsApp; your verification code is sent there.
- 4Continue to Plan Selection: saves your details. Nothing is charged yet.
| If you see… | What it means | How to fix it |
|---|---|---|
| Please enter a valid email address | The email is missing an @ or a domain. | Enter a full address like name@company.com. Don't enter just a username. |
| An account with this email already exists | That address is already registered. | Sign in instead, or use “Forgot password”. Use a different email if this is a new company. |
| Password doesn't meet requirements | Needs 8+ characters with upper, lower, a number and a symbol. | Add the missing character types. Avoid using your email in the password. |
| All fields are required | One of company, name, email, phone or password is blank. | Fill every field: all are needed to create the account. |
Step 2. Choose your plan
Pick the plan that fits your team. Plans are priced per mailbox (seat): choose how many mailboxes you need now; you can add more any time. Choose Monthly or Yearly (10% off). Have a coupon? Apply it here.
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Plan selection. Paid plans also show Monthly / Yearly, seat count and a coupon field.
- 1Plan: click a plan to select it. The card lists its mailboxes, storage, domains and features.
- 2Continue: goes on to the next step once a plan is selected.
Business Free and free-month couponsBusiness Free is a 3-month free trial. You set up autopay at signup, but only a ₹1 check is taken, and it is refunded. When the trial ends, autopay moves you to our lowest-priced paid business plan, billed monthly for the mailboxes you use. Turn autopay off in Billing before the trial ends and nothing is charged. With a free-month or 100%-off coupon it works the same way: nothing is charged today, and the first charge comes after the free period.
Step 3. Set up autopay
Paid plans are paid by autopay: you approve it once and each month or year is collected automatically. Choose UPI, Card or Netbanking. Payments are handled by Razorpay; SyncGaze never sees your card or bank details. See how autopay works.
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The secure autopay page (Razorpay). Your UPI app, card OTP or bank screen opens to approve it.
- 1Amount today: your first month or year for the plan and seats you chose, plus GST. The page also shows how often you'll be charged.
- 2Autopay limit: your UPI app or bank shows a limit of about twice your bill. You're only ever charged your actual bill; the headroom covers mailboxes you add later.
- 3Approve: once autopay is approved, the window closes and SyncGaze sends your verification code automatically. Don't close the tab while it finishes.
| If you see… | What it means | How to fix it |
|---|---|---|
| Autopay failed / declined | The bank or UPI app declined the approval or the first charge. | Try another method (UPI usually works), or check with your bank. You are not charged for a failed attempt. |
| My UPI app doesn't show the autopay request | The request expired or went to another app. | Go back and click Set up autopay again, and open the UPI app you chose. Card or netbanking also work. |
| Money left my account but nothing happened | The charge is authorised but the confirmation hasn't reached us yet. | Wait a minute and refresh: confirmations can lag. If your account still isn't created, contact support with your payment reference; the charge is safe and will be reconciled or refunded. |
Step 4. Verify your phone
We send a 6-digit code to your phone on WhatsApp. Enter it to confirm the number and finish creating your account.
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The WhatsApp verification screen.
- 1Verification code: the 6 digits from WhatsApp.
- 2Verify & Create Account: creates your mailbox and signs you in.
- 3Resend code: if nothing arrives within a minute.
| If you see… | What it means | How to fix it |
|---|---|---|
| No WhatsApp message arrives | Wrong number, no WhatsApp on it, or a delivery delay. | Wait 30 seconds, then tap Resend. Make sure the number has WhatsApp and can receive messages. Codes go to WhatsApp, not SMS. |
| Invalid verification code | The digits don't match. | Re-type carefully. After 5 wrong tries the session locks: start again from sign-in. |
| Session expired. Please start again | Too long passed since payment (the code window closed). | Sign in with the email and password you just set: your paid account already exists; you don't pay again. |
| Too many attempts | The code was entered wrong too many times. | Wait a moment and request a fresh code, or sign in directly. |
Your account is liveYou're now signed in to the dashboard as the admin. The next three steps connect your own domain so mail arrives at you@yourcompany.com.
Step 5. Add your domain
In the dashboard, open Domains and add the domain you want to use for email. Enter it as a bare domain: yourcompany.com, not an email address.
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Adding a domain from the dashboard.
- 1Domain name: your domain only, e.g.
northwind.com, not an email address. - 2Add Domain: registers the domain and shows the DNS records to set up next.
| If you see… | What it means | How to fix it |
|---|---|---|
| Enter a valid domain, not an email address | You typed something with an @ or an invalid format. | Enter the bare domain only: company.com. |
| Domain already added | This domain is already on an account. | If it's yours, it's already listed: open it. If someone else claimed it, contact support to release it. |
Step 6. Set up DNS & verify
To route mail to SyncGaze, add a few DNS records at your domain registrar (GoDaddy, Namecheap, Cloudflare, etc.). SyncGaze shows you the exact values: copy each one across, then click Verify.
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The DNS records screen, shown right after a domain is added.
- 1Status: Pending until the records are found. It changes to Verified once mail routes to SyncGaze.
- 2Verify: click after saving the records at your registrar. DNS can take 5–30 minutes to update.
- 3Ownership (TXT): proves the domain is yours. Copy the value exactly.
- 4Mail exchange (MX): points your mail to
mail.syncgaze.in.
Already using Google or Microsoft for this domain?Remove their MX records first. If an old MX (like aspmx.l.google.com) is left at the same or higher priority, verification will fail and mail can still be intercepted by the old provider. See “Domain won't verify (multiple MX)” for the exact fix.
Step 7. Create your first mailbox
With your domain verified, open Mailboxes and create an address. Set a password (or let SyncGaze generate one) and share the sign-in details with the person who'll use it.
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Creating a mailbox at your verified domain.
- 1Username: the part before the
@. - 2Domain: one of your verified domains.
- 3Generate: fills in a random password for you.
- 4Create Mailbox: creates it. The person signs in at
mail.syncgaze.inwith this address and password.
| If you see… | What it means | How to fix it |
|---|---|---|
| No mailboxes left / seat limit reached | You've used all the seats you paid for. | Add seats under Billing → Seats, then create the mailbox. |
| This address already exists | An alias or mailbox already uses that name. | Pick a different address, or check Aliases if the name is taken by a forwarder. |
What do you want to do next?