Getting started
Verify your account
Right after you sign up we send a 6-digit code to your phone over WhatsApp. Entering it confirms your number, creates your mailbox and signs you straight in.
Where the code comes from
The code arrives as a WhatsApp message, not SMS. The number you signed up with must have WhatsApp installed. It's a 6-digit code and it's valid for a few minutes.
- After you continue from the sign-up form, the screen shows the WhatsApp number the code was sent to (partly hidden).
- Open WhatsApp on that phone and find the message with your 6-digit code.
- If nothing arrives within a minute, click Resend code.
Screenshot coming soon
screens/gs-verify-whatsapp.png
Waiting for the WhatsApp code.
- 1Sent to: the WhatsApp number the code went to. If it's wrong, click Back and fix it.
- 2Verification code: type the 6 digits here.
- 3Resend code: sends a new code; a timer shows when you can ask again.
Enter the code
- Type the 6 digits from WhatsApp into Verification code. The form submits by itself once all 6 are in.
- Or click Verify & Create Account.
- Your inbox opens at
https://mail.syncgaze.inwith a welcome email waiting.
Screenshot coming soon
screens/personal-2-verify.png
The verification screen.
- 1Verification code: the 6 digits from WhatsApp.
- 2Verify & Create Account: checks the code and finishes setting up your account.
- 3Resend code: if nothing arrives within a minute.
Didn't get the code?
If the code is wrong, a red message appears under the box. Check the digits, or ask for a new code.
Screenshot coming soon
screens/gs-verify-error.png
A code that didn't match.
- 1The code you typed: check it against the latest WhatsApp message.
- 2Invalid verification code: the digits don't match the code we sent.
- 3Resend code: get a fresh code if the old one has expired.
| If you see… | What it means | How to fix it |
|---|---|---|
| No WhatsApp message | Delivery delay, or the number has no WhatsApp. | Wait ~30 seconds and tap Resend. Codes go to WhatsApp, not SMS. |
| Invalid verification code | The digits don't match. | Re-type carefully. After 5 wrong tries you'll need to start again. |
| Session expired. Please start again | Too much time passed. | Restart the signup: it only takes a minute. |
What's next?